Organizations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning people will be directed to move in a positive direction. Recognizing the strengths and values of what works as opposed to what's wrong will transform the individuals and thus transform the organization.

Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for organizational change and it will strengthen relationships. Who doesn't like to share good positive stories and events? Think about it.

Workshop Objectives:

• Know the meaning of appreciative inquiry
• Think in positive terms and avoid thinking negatively
• Encourage others to think positively
• Recognize positive attributes in people
• Create positive imagery
• Manage and guide employees in a positive environment

Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish in your personal and professional life.

Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management workshop will help teach participants how to identify their anger triggers and what to do when they get angry.

Workshop Objectives:

• Understand anger dynamics in terms of the anger cycle and the fight and flight theory.
• Know common anger myths and their factual refutations.
• Know the helpful and unhelpful ways of dealing with anger.
• Understand the difference between objective and subjective language.
• Know tips in identifying the problem.
• Express a feeling or position using I-messages.
• Negotiation and solution-building.
• Reflect on one’s hot buttons and personal anger dynamics.
• Learn and practice de-escalation techniques.

Writing and communication skills have degraded with more and more people communicating thorugh email and instant messaging.  Developing writing skills is still important in the businesss world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace.

The Collaborative Business Writing workshop will give your praticipants the knowledge and skills to collaborate with others and create that important document.  Your participants will touch on the types of collaboration, and ways to improve them through certain tools and processes.  These basic skills will provide your participants with that extra benefit in the business world that a lot of people are losing.

Workshop Objectives:

• Define collaborative business writing
• Know different types of collaborative writing
• Know how to collaborate with team members
• Learn methods of handling conflict in writing
• Build collaborative writing teams

Would you like to be your own boss?  Have you ever dreamed of starting your own business?  Don't know what to do about your great business idea?  If you have ever though about these situations then you need our entrepreneurship workshop.

Let our Entrepreneurship workshop help you achieve your dreams.  Being an entrepreneur can be full of risks.  These risks are minimized thorugh drafting a business plan, knowing your competition, and successful marketing.  All these and more can be found in our Enrrepreneurship workshop.  

Workshop Objectives:

• Understand how to start a business
• Develop a business plan
• Get financing for your business
• Hire and train employees
• Run your business
• Grow your business

A healthy employee is a happy and productive employee, and that is a goal for every organisation.  Through our Health and Wellness at Work programme your participants will experience the benefits of a healthier lifestyle and workplace.

Our Health and Wellness at Work course will be instrumental in creating a "Culture of Wellness" within your organisation.  Your participants will touch on common issues such as smoking cessation, nutrition & weight loss, and preventative care.  Health and Wellness is the responsibillity of everyone in an organisation so take the positive step and create a programme at your organisation.  

Workshop Objectives:

• Assess Health and Wellness Programme Needs
• Plan a Health and Wellness Programme
• Implement a Health and Wellness Programme
• Maintain a Health and Wellness Programme

Increasing your happiness can be done through the power of positive thinking.  That is one skill that this workshop will touch on to teach your participants how to be happier.  Happinesss will spread thorughout your organisation, and have a positive effect on everyone.

With our Increasing Your Happiness workshop your participants will engage in unique and helpful ways to increase their happiness.  This will have a robust effect on their professional and personal lives.  It will improve their communication skills, increase productivity and lessen absenteeism.

lWorkshop Objectives:

• Discuss how planning ahead cultivates workplace happiness
• Create a nightly routine and daily plan
• Relate more effectively to others in the workplace
• Understand how the workspace environment impacts happiness
• Think more positively
• Take actions that will create greater workplace happiness

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever. 

In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

Workshop Objectives:

• Getting Organized
• Manage their time more effectively
• Prioritize their time so they can get it all done. 
• Complete Special Tasks 
• Verbal Communication Skills 
• Non-Verbal Communication Skills 
• Empowering Yourself 
• Deal better with their managers
• Taking Care of Yourself is a priority

• Administrative Support Skills
• Anger Management Skills
• Appreciative Inquiry
• Assertiveness and Self-Confidence
• Attention Management Skills
• Basic Bookkeeping Skills
• Body Language Basics Skills
• Budgets And Financial Reports
• Business Acumen
• Business Ethics Skills
• Business Etiquette
• Business Succession Planning
• Business Writing
• Call Center Training
• Change Management
• Civility In The Workplace
• Coaching and Mentoring
• Collaborative Business Writing
• Communication Strategies
• Conflict Resolution
• Creating A Great Webinar
• Creative Problem Solving
• Critical Thinking Skills
• Customer Service
• Delivering Constructive Criticism
• Developing a Lunch and Learn
• Developing Creativity
• Digital Citizenship
• Emotional Intelligence
• Employee Motivation
• Employee Onboarding
• Employee Recruitment
  
• Entrepreneurship
• Executive and Personal Assistants
• Facilitation Skills
• Generation Gaps
• Goal Setting and Getting Things Done
• Health and Wellness at Work
• Hiring Strategies
• Human Resource Management
• Internet Marketing Fundamentals
• Interpersonal Skills
• Job Search Skills
• Knowledge Management
• Leadership & Influence
• Lean Process And Six Sigma
• Manager Management
• Managing Workplace Anxiety
• Marketing Basics
• Measuring Results From Training
• Media And Public Relations
• Meeting Management
• Middle Manager
• Millennial Onboarding
• Negotiation Skills
• Office Politics for Managers
• Organizational Skills
• Overcoming Sales Objections
• Performance Management
• Personal Branding
• Personal Productivity
• Presentation Skills
• Project Management
• Proposal Writing
• Public Speaking
• Risk Assessment and Management
• Safety In The Workplace
• Sales Fundametals
• Social Intelligence
• Social Learning
• Social Media in the Workplace
• Stress Management
• Supervising Others
• Supply Chain Management
• Talent Management
• Teamwork & Team Building
• Telework and Telecommuting
• Time Management
• Trade Show Staff Training
• Train the Trainer
• Virtual Team Building and Management
• Work-Life Balance
• Workplace Diversity
• Workplace Harassment
• Workplace Violence

This three-day workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done.

What Will Students Learn?

Define your role as a manager and identify how that role differs from other roles you have had.
Understand the management challenge and the new functions of management.
Discover how you can prepare for and embrace the forces of change.
Identify ways to get you and your workspace organized and get a jump on the next crisis.
Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.
Enhance your ability to communicate with others in meetings and through presentations.
Create an action plan for managing your career success.

What Topics are Covered?

Learning organizations
Peter Senge’s learning disciplines
What leadership is and is not (including servant leadership)
Kouzes and Posner’s five leadership practices
Core skills like communication, body language, delegation, meetings, and time management
Understanding the trust cycle and building trust
Managing change
SWOT analysis and problem solving
Giving effective, constructive feedback
Building good relationships

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

What Will Students Learn?

Demonstrate a customer service approach
Understand how your own behavior affects the behavior of others
Demonstrate confidence and skill as a problem solver
Apply techniques to deal with difficult customers
Make a choice to provide customer service

What Topics are Covered?

What is customer service? Who are your customers?
Meeting expectations
Setting goals
Communication skills and telephone techniques
Dealing with difficult customers and people
Dealing with challenges assertively
Dealing with stress
The first critical element: A customer service focus
The second critical element: Defined in your organization
The third critical element: Given life by employees
The fourth critical element: Be a problem solver
The fifth critical element: Measure it
The sixth critical element: Reinforce it